Call: 01425 899095

Below are some of our frequently asked questions. Can't find what you're looking for? Contact us

  • What is included in the price that I pay for toilet hire at my event?

    Our prices for portable toilet hire always include the following:

     

    Delivery & collection based on weekdays during working hours

    Set-up & full on-site testing of toilets in situ at the event

    All consumables – loos are fully stocked with loo rolls, soaps, hand towels & chemicals

    24 hour customer telephone hot-line, should you need to contact us urgently.

    VAT is not included in the price quoted, unless specifically stated and is subject to the standard VAT rate on the date of the event – not at the time of booking.

  • What do the units need to run?

    All we need is power, a 13 amp socket will do. If you are hiring a generator then that is ok as well, as we can connect to a standard 16 amp supply on a c-form socket. Access to a water supply is sometimes helpful, depending on the event, but is not essential. However, these are details we will go through with you before you commit to hiring a unit. Call us now on 01425 899095 to discuss your precise requirements.

  • Will I need to provide anything for the unit, other than power?

    No, all units come fully stocked with toilet paper, hand towels, soap etc and are ready to use once set up on site.

  • How many portable toilets do I need to hire at my event?

    This will vary according to the number of guests attending and the duration of your event. Give us a call on 01425 899095 and we help advise on the best unit for you.

  • How do you deliver your units?

    We only hire out self contained towed trailer units that can be easily positioned. Your unit(s) will be delivered by a Land Rover Discovery 3, the industry leading 4 x 4 vehicle. It really is amazing what they can do and virtually guarantees a trouble free installation and extraction; even after the most inclement British weather! If you have any specific requirements or concerns about the positioning of your facilities or simply want to discuss your options then please do not hesitate to contact us on 01425 899095 today.

  • When & how do I need to pay for toilet hire?

    If your event is less than two weeks away, the full balance needs to be paid in advance of delivery.

    If your event is more than two weeks away, we require a £100 deposit to secure your booking. We will then send you an invoice 30 days prior to your event which needs to be settled in full the 2 weeks prior to your event. Deposits and invoices can be paid by online banking (BACs)

  • Where will the toilet(s) be positioned?

    The single most important consideration is to ensure you have adequate space for a medium size van or 4×4 vehicle with trailer to deliver the toilet(s). As a rough guide, please allow 9ft width and 12ft height clearance at the site location. Additional space needs to be allowed for manoeuvring, turning and getting in to the mobile toilet unit. Toilets should be placed on flat, firm ground (ideally gravel, tarmac, concrete or hard-standing), but can also be on grass as long as it’s not too wet!). We don’t want to damage lawns or driveways when man-handling toilets into their final position, so it’s always worth having a ‘Plan B’ for where to site the units as unfortunately we cannot be liable for any accidental damage caused at the delivery address.

  • Can a toilet be built into a marquee?

    Absolutely. This is a particularly good idea during the winter. As all marquees are different, we would advise that your marquee company/event manager contact us to run through your requirements.

  • What if there is a technical problem on site?

    All of our luxury portable toilet units are very new and well looked after which makes them extremely reliable, but for peace of mind we provide an emergency hot-line for our customers to call us on if there are any problems during the event. We will always try and solve any problems initially over the phone (sometimes people simply forget to turn on the power!), and if that fails then we will send out a technician to remedy the problem. You are not charged for this service, however if our technician is called out without due cause then a call-out charge will be payable.

  • What if I am interested in toilets for long-term rental?

    For hire periods of 28 days or more, we can provide cost effective rates for toilet hire. Please contact us on 01425 899095.

Bookings

Luxury Little Rooms

The Buckman Building,

43 Southampton Road,

Ringwood,

Hampshire,

BH24 1HE

 

Tel: 01425 899095

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